Privacy policy

Effective Date: September 28, 2026

Aiersa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, browse our products, place an order, contact us, or use our services.

1. Information We Collect

Depending on how you use our website and services, we may collect the following types of information.

Information You Provide to Us

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information you provide when contacting customer service

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and browsing activity
  • Date and time of website access
  • Referring page and related technical information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders;
  • Arrange product delivery;
  • Send order confirmations, shipping updates, and other order-related communications;
  • Respond to customer inquiries and service requests;
  • Process returns, refunds, and other after-sales requests;
  • Improve our website, products, and customer experience;
  • Maintain website security and functionality;
  • Prevent fraud, unauthorized transactions, and other unlawful activities;
  • Comply with applicable laws, regulations, and legal requirements.

3. Payment Information

When you make a purchase through our website, your payment may be processed by a third-party payment service provider.

Aiersa generally does not directly store complete credit card numbers or complete payment account information. Payment information may be collected, processed, and protected by the applicable payment service provider in accordance with its own privacy policy.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand website usage, and improve the user experience.

You can manage or restrict certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Information

We do not sell your personal information to third parties.

Where necessary to provide our website and order-related services, we may share relevant information with service providers such as:

  • Payment service providers;
  • Order fulfillment and logistics partners;
  • Website hosting and technology service providers;
  • Customer service and communication providers;
  • Fraud prevention and website security providers;
  • Government authorities or regulatory bodies when required by law or legal process.

We only share information to the extent reasonably necessary to provide the relevant services or fulfill applicable legal obligations.

6. Order and Shipping Information

To fulfill your orders, we may provide necessary information to relevant fulfillment and logistics partners, including the recipient's name, shipping address, contact information, and order details.

Aiersa works with U.S. logistics partners to fulfill and ship orders for customers in the United States.

7. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information in all circumstances.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, resolving disputes, maintaining business records, and complying with legal and regulatory obligations.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law and our business requirements.

9. Third-Party Websites and Services

Our website may contain links to or features provided by third-party websites, payment services, or other third-party services.

When you use these third-party services, their handling of personal information may be governed by their own privacy policies. Aiersa is not responsible for the privacy practices of third-party websites or services.

10. Children's Privacy

Our website and services are not specifically directed toward children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us using the information below. We will take appropriate action as required by applicable law.

11. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to access, correct, delete, or restrict the processing of certain personal information.

If you would like to learn about or exercise privacy rights that apply to you, please contact us:

Email: service@aiersa.shop

We will review and respond to your request in accordance with applicable law.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our business, website functionality, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date shown at the top of the policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Brand: Aiersa
Company: Shenzhen Feiyue Xingchen Technology Co., Ltd.
Email: service@aiersa.shop
Chinese Factory / Company Address: Room 8202, No. 2 Xinwei Wangtang Industrial Park, Xinwei Community, Xili Subdistrict, Nanshan District, Shenzhen, Guangdong, China