Refund policy

Effective Date: September 28, 2026

Thank you for purchasing from Aiersa. We want you to be satisfied with your purchase. If you have any issues with your order, please contact us and we will review your request according to the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

Return requests must be submitted within the applicable return period by contacting us at:

Email: service@aiersa.shop

Please include your order number, product information, and reason for the return so that we can review your request.

2. Return Conditions

Returned products should meet the following conditions:

  • The product must be unused.
  • The product must remain in its original condition.
  • The product must not show obvious signs of use, stains, damage, or customer-caused wear.
  • The product and its accessories should be returned as complete as reasonably possible.
  • If the original packaging is available, please use it when returning the product.

Returned products will be inspected after we receive them, and the refund will be processed based on the inspection results.

3. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during shipping, or different from the item you ordered, please contact us as soon as possible after discovering the issue.

Please provide:

  • Your order number;
  • Product name;
  • A description of the issue;
  • Clear photos or videos of the product, when applicable.

If the issue is confirmed to be a product defect, shipping damage, or an incorrect item sent by us, we will provide an appropriate resolution, which may include a refund, replacement, or another reasonable solution.

4. Returns for Other Reasons

If you change your mind about your purchase and the product meets the return conditions, you may contact us within 30 days of receiving the order to request a return.

For returns that are not related to a product defect, shipping damage, or an incorrect item, the customer is generally responsible for the return shipping cost.

5. Return Address

Please do not send any product to an address without receiving return approval first.

After your return request has been approved, we will provide the applicable return address and return instructions by email.

Email: service@aiersa.shop

6. Refunds

Once we receive the returned product and complete the inspection, we will process the refund based on the approved return.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or other payment service provider.

7. Items That Do Not Meet Return Conditions

If a returned product shows significant signs of use, damage, stains, or other conditions that do not meet this policy, we may decline the return or may not be able to provide a full refund.

If a product is damaged during return shipping due to inadequate packaging, this may also affect the refund process.

8. Contact Us

If you would like to request a return or refund, or if you have any questions about your order, please contact us:

Brand: Aiersa
Email: service@aiersa.shop

We will review your request and respond as soon as reasonably possible.